Policy

Return & Refund Policy

We want you to love every gift. If something's not right, we'll make it right.

We accept return and refund requests raised within 7 days of delivery. All requests are subject to review. Personalised and custom-made items are non-returnable unless they arrive damaged or defective.

Eligible for Return / Refund

Item arrived damaged or defective
Wrong item delivered
Item missing from the order
Significant quality issue verified by our team

Not Eligible for Return / Refund

Personalised, engraved, or custom-printed products (unless defective)
Items that have been used, washed, or altered
Requests made after 7 days of delivery
Products purchased during clearance or final-sale events
Digital products or gift cards

How to Raise a Return Request

Raise a Request

Email us at hello@averelite.com within 7 days of delivery with your order number and photos of the issue.

Review

Our team will review your request within 2 business days and notify you of the outcome.

Return (if required)

If approved, we will arrange a pickup or provide instructions for returning the item.

Refund or Replacement

Once the return is received and inspected, your refund will be processed within 5–7 business days to your original payment method, or we will dispatch a replacement.

Refund Timeline

• Credit / Debit Card: 5–7 business days
• UPI / Net Banking: 3–5 business days
• Store Credit (AverElite Wallet): Instant

Refund timelines may vary depending on your bank or payment provider.

Still have questions about your order?

Contact Support